Reference

selow 188 slot Legal terms for Indonesia

selow 188 slot Legal terms explain how we handle account access, wallet records and policy requests before you enter the lobby.

Local-law wordingPhone verificationPolicy accessWallet records
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CONTACT ROUTES

Get Legal help beside your account

A clear contact route matters when a Legal question affects your login, wallet record or account status.

Account policy desk For questions about Legal wording, phone verification or access that depends on local law…
Wallet record help If a DANA, OVO, GoPay or QRIS record does not match your account, use…
Access clarification When access is unavailable in your location, ask us to explain the applicable wording…
DATA PRACTICE

How we handle Legal requests

Our Legal process is designed to leave a clear trail: we record the account request, check the relevant policy wording and respond through an account-linked route.

Account details

We use the details needed to create and verify your account, including the phone step completed before access. If you ask what we hold, send the request from an account-linked route so we can check identity before discussing private account data.

Payment evidence

Transaction references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account may be connected to your account record. We use those references to investigate status or ownership questions, not to request your wallet password or private access code.

Cookies

Cookies may support the Legal page, login continuity and security checks on your device. Your browser controls whether cookies are stored. If a cookie setting affects access, contact us with the device path and the message shown on screen.

Account security

Phone verification helps us confirm an account-holder action before access or a sensitive change. Keep your password and one-time code private. We will not ask you to publish either one in a Legal request, payment message or support conversation.

Retention requests

We retain policy, account and transaction records only according to the purposes and periods described in the applicable Legal wording. You can ask us to identify the record category involved and explain whether a deletion or correction request is available.

Policy changes

When a Legal clause changes, we place the updated text on this page and show the relevant effective date. If a change affects your account access or payment records, contact us before continuing so we can explain the new condition.

Answers before you open an account

These Legal answers address the checks that matter before account access, especially for Indonesian payment records and location-based eligibility. Read the wording that matches your situation, then contact us through the account path if you need a case-specific response.

Legal is the page where we set out account conditions, access wording, data handling, payment records and policy contact routes. It explains what we may check before access and how you can ask for clarification. Eligibility depends on local law and the terms shown here.

Access depends on local law and your account meeting the conditions shown on our Legal page. We do not advise bypassing a location restriction. Check the wording for your location, complete phone verification when requested, and contact account support if the access message is unclear.

Phone verification helps us connect an account action to the person who controls the registered account. We may require it before account access or a sensitive change. Keep the code private, and use the account-linked support path if the verification step does not complete.

Legal covers how we use payment references to check account ownership, transaction status and related requests. DANA, OVO, GoPay and QRIS may create records connected to your account. Send only the payment reference when asking for help, never your wallet password or one-time code.

You can contact us through the account policy route to ask what data category is involved, request access where available, or report an incorrect detail. We first verify the requester through the account-linked path, then explain the applicable Legal process and any local-law conditions.

Retention depends on the purpose of the record and the period described in the applicable Legal wording. Account, policy and payment evidence may be handled differently. Ask us to identify the category and stated retention basis for your request rather than assuming every record follows one period.

Use account support when a restriction concerns location, phone verification, wallet status or a policy clause. Include the screen message and your account identifier, but not a password or code. We will explain whether the issue relates to local law, verification or an account condition.

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